Guest Good afternoon.

Reservation Agent Good afternoon sir, how may I help you?

Guest I would like to make a reservation from the 12th to the 15th of this month, do you have rooms available?

Reservation Agent One second sir let me check. Yes sir, all types of rooms available in that period.

Guest Good! What kind of rooms do you have? Do you have executive rooms?

Reservation Agent Yes sir, we have executive rooms and executive suits also.

Guest How much are the rates for these?

Reservation Agent The rate for the executive single room is 650-SR, it's 750-SR for two adults, and 1200-SR for the suit.

Guest These all executive?

Reservation Agent Yes sir, all executive. We have also premium rooms for 550-SR per night for single, 650-SR for double and 1050-SR for the suit.

Guest Can you till me how much the Exec. Costs in US dollars?

Reservation Agent Sure! Exec. Sgl Rm = 173-$, Exec. Dbl Rm = 200-$ and the Exec. Suit = 320-$. All rates are inclusive of tasks, free breakfast, internet and free snacks from 6-8 p.m. in the lounge at the Exec. Floor.

Guest Oh! That's a very good offer! I think I'll go with the Exec. Sgl. Rm.

Reservation Agent Good choice sir, can I get your name please?

Guest It's Smith, John Smith.

Reservation Agent Ok and your contact no. sir?

Guest It is 555 6666.

Reservation Agent ..66, ok, and you will be paying cash or credit card?

Guest Credit card for sure.

Reservation Agent Ok, that's John Smith with contact no. 555 6666. The arrival date is 12th and the departure date is 15th total three nights, right sir?

Guest That's right!

Reservation Agent You requested an Exec. Sgle Rm for one person with 650-SR, 173-$ per night, the mode of payment will be by credit card.

Guest Yes, all correct.

Reservation Agent Ok. Sir, to guarantee the reservation I have to have either a deposit payment or the credit card no and expiry date.

Guest Sure you have, my credit card no. is xxxx xxxx xxxx xxxx and it'll be expired at 06/10.

Reservation Agent All done! Your confirmation no. Mr. Smith is 23041, that's 23041.

Guest ..41, ok one more thing, can you arrange an airport pick up also? My flight will arrive Riyadh at 15:20; the flight no. is AF-244.

Reservation Agent Flight no. is Af-244, ETA: 15:20 H, ok sir, already arranged. This will cost 120-SR one way and 200-SR for round trip. Do you want also an airport drop?

Guest No, that will not be necessary. So everything is arranged?

Reservation Agent All good sir, what else may I help on sir?

Guest Thank you, our name please?

Reservation Agent It is zAHWA.

Guest Ok, mr. zAHWA. Thank you very much.

Reservation Agent Thank you mr. Smith. Good buy.

Guest Good buy.

Guest : Hello,

Room's clerk: Hello sir,

Guest : I would like to book a room for the next four days, do you have rooms available?

Room's clerk: Yes sir we have, for how many persons?

Guest : Just for me, can you show me what kind of rooms do you have?

Room's clerk: Sure, I'll show you a premium Single room, a congress suit, an executive single and an executive suit.

Guest : Ok, sounds good!

Room's clerk: Just a second sir.



Room's clerk is making the keys for the show rooms, and then goes with the guest,
In the way up:



Room's clerk: From this way sir, it seems that you have been in Riyadh before, isn't it?

Guest : Yes, actually this is my third visit.

Room's clerk: And how do you see Riyadh sir?

Guest : Wonderful! I like it. Especially the food, I like Arabian food very much!

Room's clerk: Happy to here that! We have two restaurants here in the hotel, one is Lebanese and the other one is European.

Guest : Really? That’s good!

Room's clerk: We are here sir; this is the premium single room.



Room's clerk is describing for the guest the room's features.



Room's clerk: This is the premium single room. The maximum capacity for this room is two adults and one child. This is the mini bar; you can put your valuable things in this safety box and here is a list of extensions and the room service menu.

Guest : Nice! Let me see the rest room.

Room's clerk: From this way sir. This room is 500-SR for one per night, 600-SR for two.

Guest : How much is the rate in Euro?

Room's clerk: It is 111 per night for one, 133 for two.

Guest : Ok, not too much!

Room's clerk: Shall I show you the suit sir?

Guest : Ok, go ahead.



In the suit.



Room's clerk: The congress suit can fit two adults and tow childs, it has one king size bed and we can offer tow extra beds as needed. From this way is the hall where you can sit to watch TV or to have your snacks or even your meal. You can browse the internet or finish your papers in this small office. And this way is the rest room.

Guest : And how much is the rate for this one?

Room's clerk: It is 1050-SR per night. That's 233 Euro.

Guest : Does this include service tax?

Room's clerk: Yes sir, it includes breakfast for two also.

Guest : Actually This is so big for me. Can we see the executive single room?



In the executive single room.



Room's clerk: The best rooms in our hotel these in the sixth floor; the executive rooms & suits. In this floor you'll feel that home and work are in one place, you can do your phone calls, write your papers and replaying your mails with zero distraction.

Guest : That sounds good!

Room's clerk: This is the executive single room that fits two, with free internet, free breakfast and free snacks at the lounge from 6-8 p.m. you only have to pay 650-SR. There is also a business center at the sixth floor that serves only our guests in the executive rooms and suits, and it is open 24/7.

Guest : How much in Euro?

Room's clerk: This will cost 144 Euro.

Guest : I think I'll go with this one.

Room's clerk: Good choice sir. Shall we get to the reception to sign the papers?

Guest : Yes, let's go.



At reception



Room's clerk: Can I have your passport sir, and please fill up the registration card while I'm making the key for you, thank you.

Guest : Where should I sign?

Room's clerk: Here sir.

Guest : Ok. And here is my credit card.

Room's clerk: Thank you sir, you will stay with us for four nights right sir?

Guest : That’s absolutely right.

Room's clerk: Ok, that's 144*4 = 576 Euro. I'll block this amount from your card sir and when check out you can pay.

Guest : Ok.

Room's clerk: This is your card, and this is your key, room no 432. Thank you for letting me help you sir.

Guest : Thank you. I appreciate it. Good day.

Room's clerk: Good day sir.